Service & Warranty
NOVOS Energy warranty service support is located locally so that any problem you may have can be resolved in a timely manner. Solar owners enjoy the benefit of our renewable energy warranties.
We want you to have the confidence that you’re installing the right solar panel system. NOVOS uses high quality equipment, and is your support partner in resolving any issues that may arise with your system.
Frequently Asked Questions
How long do solar panels last?
Your solar panel system is outfitted with durable solar panels and high-quality electrical equipment. NOVOS does not make performance guarantees outside of your warranty period, but you can expect your solar panel system to continue to produce clean energy for years.
How do I get my system fixed?
NOVOS has in-house crews in our service areas. Many issues can be resolved remotely one a ticket is opened. If your system has an issue requiring onsite support, you will be able to schedule a time for a NOVOS certified technician or subcontractor to come to your home to resolve your issue.
Do solar panels need maintenance?
NOVOS solar systems do not require regular maintenance. You may, however, choose to occasionally clean your solar panels to improve energy generation.
How do I clean my solar panels?
If you decide to clean your solar system, you can rinse your panels with water from a garden hose or safely use soapy water with a non-abrasive sponge. Doing this once or twice a year can improve solar production by 3% to 5%.